Rent the Runway partners with W Hotels so you can pack lighter

The clothing and accessories rental service has teamed up with Marriott International’s W Hotels brand to launch a one-of-a-kind rental experience at four locations: W Aspen, W South Beach, W Washington D.C. and W Hollywood. Rent the Runway will ship the items to W Hotels, where they will be delivered to one’s hotel room. Sullivan said the plan is to grow to other properties in W Hotels’ portfolio, over time. And she added that Rent the Runway is exploring other businesses to work with in a simi


The clothing and accessories rental service has teamed up with Marriott International’s W Hotels brand to launch a one-of-a-kind rental experience at four locations: W Aspen, W South Beach, W Washington D.C. and W Hollywood.
Rent the Runway will ship the items to W Hotels, where they will be delivered to one’s hotel room.
Sullivan said the plan is to grow to other properties in W Hotels’ portfolio, over time.
And she added that Rent the Runway is exploring other businesses to work with in a simi
Rent the Runway partners with W Hotels so you can pack lighter Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, pack, sullivan, hotels, apparel, rent, rental, customers, items, runway, clothing, partners, lighter


Rent the Runway partners with W Hotels so you can pack lighter

Jennifer Hyman, co-founder and chief executive officer of Rent The Runway Inc., speaks during a Bloomberg Television interview in New York, U.S., on Friday, March 22, 2019.

Rent the Runway is hoping to make packing for your vacation a little less painless.

The clothing and accessories rental service has teamed up with Marriott International’s W Hotels brand to launch a one-of-a-kind rental experience at four locations: W Aspen, W South Beach, W Washington D.C. and W Hollywood.

Starting Thursday, visitors to these hotels will have the option, upon arrival, to pay a $69 fee and pick four styles from Rent the Runway’s curated selection to wear during their stay. The clothing will take into account the climate and surrounding activities like skiing or hanging by the pool. Rent the Runway will ship the items to W Hotels, where they will be delivered to one’s hotel room. At checkout, the clothes can be left behind in the room.

“This idea of being able to show up on vacation … and have the perfect clothing for what you want to wear, is pretty magical,” Rent the Runway COO Maureen Sullivan said in an interview with CNBC. “The use case of being able to travel light and not have to [pack] … is such an obvious utility for us.”

Rent the Runway will also have “mini closets” stocked with various outfits at the four hotels, in case sizes don’t work, or in case users want to add on additional items during their stay. Sullivan said the plan is to grow to other properties in W Hotels’ portfolio, over time. And she added that Rent the Runway is exploring other businesses to work with in a similar fashion.

“Many of our subscribers change where they are shipping to frequently,” the COO said. “I think as Rent the Runway comes to life, we are seeing how dynamic subscription can be.”

Rent the Runway has slowly been expanding its reach via various partners. It has drop-off boxes in certain WeWork and Nordstrom locations, in addition to its growing fleet of stores in New York, San Francisco, Chicago and Washington, D.C.

Rent the Runway has also been moving into other categories, including home goods and kids apparel. Earlier this month, it announced it was starting to rent out athletic apparel and ski attire, from brands including Lululemon and Aztech Mountain, ahead of the winter season.

The rapid growth hasn’t come without a few bumps in the road, however. In September, the business briefly halted taking on new customers, citing kinks in its supply chain for causing a system-wide slowdown. Customers were complaining about delayed and canceled orders. But by Oct. 8, all appeared to be “back to business as usual.”

“If we are going to have any problems, I want them to be growth-driven problems,” Sullivan said. “It’s a privilege as a company we play this role in our customers’ lives.”

Rent the Runway’s ascent has kept the traditional apparel industry on its toes, forcing some players to innovate or risk becoming irrelevant. More and more women are finding it appealing to rent out apparel on a monthly basis, versus stocking their closets with items they’ll only put on once or twice. Urban Outfitters, Express and Gap’s Banana Republic brand are just a few that have since launched their own rental platforms.

Rent the Runway was founded roughly a decade ago, and earlier this year hit a $1 billion valuation. Rent the Runway was also named No. 5 on CNBC’s Disruptor 50 list for 2019.


Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, pack, sullivan, hotels, apparel, rent, rental, customers, items, runway, clothing, partners, lighter


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Target plans to open a store in New York’s Times Square in 2022

Target is bolstering its presence in the Big Apple with a store in the heart of Times Square, CNBC has learned. The discount retailer has signed a lease to open a small-format store on 42nd Street between 7th and 8th Avenues. The store, projected to open in 2022 at roughly 33,000 square feet, will be Target’s 10th small-format shop in the Manhattan area. Its small-format shops can be as tiny as 15,000 square feet, with the average being 40,000 square feet, or a third of a full-size store. That w


Target is bolstering its presence in the Big Apple with a store in the heart of Times Square, CNBC has learned.
The discount retailer has signed a lease to open a small-format store on 42nd Street between 7th and 8th Avenues.
The store, projected to open in 2022 at roughly 33,000 square feet, will be Target’s 10th small-format shop in the Manhattan area.
Its small-format shops can be as tiny as 15,000 square feet, with the average being 40,000 square feet, or a third of a full-size store.
That w
Target plans to open a store in New York’s Times Square in 2022 Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, retailers, 2022, square, stores, terms, open, target, smallformat, store, targets, plans, times, yorks, including


Target plans to open a store in New York's Times Square in 2022

Target is bolstering its presence in the Big Apple with a store in the heart of Times Square, CNBC has learned.

The discount retailer has signed a lease to open a small-format store on 42nd Street between 7th and 8th Avenues. The store, projected to open in 2022 at roughly 33,000 square feet, will be Target’s 10th small-format shop in the Manhattan area.

Target has rapidly expanded its presence in the New York area in the past year, including on the Upper East and Upper West Sides and multiple locations on the Lower East Side.

Target’s strategy to move into densely populated areas like New York and to college campuses, with stores that span a fraction of the square footage of a traditional big-box store, has been key to the retailer’s overall success, according to CEO Brian Cornell.

Its small-format shops can be as tiny as 15,000 square feet, with the average being 40,000 square feet, or a third of a full-size store. But they’re small and mighty. Cornell has said these stores are twice as productive as Target’s larger ones.

Target announced in August that it had opened its 100th small-format location following its announcement of a $7 billion investment plan in 2017. The company is still planning to open 30 small-format locations nationwide annually.

Target’s expansion comes as retailers including CVS, Fred’s, Bed Bath & Beyond and Family Dollar have been forced to close stores as more shoppers spend their money online.

But Target has been able to grow its digital and its bricks-and-mortar businesses.

In its most recent quarter, Target’s earnings trounced analysts’ expectations, and the company hiked its full-year profit outlook. That was in part because Target has found ways to make sales more profitable, slashing costs by fulfilling online orders from stock rooms, including from the back of small-format stores. The company also offers shoppers the option to buy items online and pick them up at stores, thus reducing its shipping costs.

“Target’s efforts are helping it compete with the likes of Walmart in terms of prices, the department stores in terms of merchandising, and Amazon in terms of delivery,” Telsey Advisory Group analyst Joseph Feldman said recently.

Target has been a clear winner on Wall Street this year, especially when compared with other retailers. As of Wednesday’s market close, its shares have surged nearly 88% in 2019, while the S&P 500 Retail ETF (XRT) is up about 7%. Target’s stock on Nov. 21 hit an intraday high of $127.97. Target has a market cap of about $63 billion.


Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, retailers, 2022, square, stores, terms, open, target, smallformat, store, targets, plans, times, yorks, including


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Macy’s president Hal Lawton is stepping down to become CEO of Tractor Supply

Honoree Hal Lawton accepts award on stage during the 2019 Fashion Scholarship Fund Awards Gala on January 10, 2019 in New York City. Macy’s said Thursday that the president of the department store chain, Hal Lawton, is resigning, effective Friday. Lawton will be leaving to join Tractor Supply as its CEO, succeeding Greg Sandfort, effective Jan. 13. He will also join Tractor Supply’s board. Before joining Macy’s in 2017, Lawton, 45, was a senior vice president of North America for eBay.


Honoree Hal Lawton accepts award on stage during the 2019 Fashion Scholarship Fund Awards Gala on January 10, 2019 in New York City.
Macy’s said Thursday that the president of the department store chain, Hal Lawton, is resigning, effective Friday.
Lawton will be leaving to join Tractor Supply as its CEO, succeeding Greg Sandfort, effective Jan. 13.
He will also join Tractor Supply’s board.
Before joining Macy’s in 2017, Lawton, 45, was a senior vice president of North America for eBay.
Macy’s president Hal Lawton is stepping down to become CEO of Tractor Supply Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, holiday, ceo, effective, macys, hal, tractor, supply, 2019, sales, lawton, president, stepping, join


Macy's president Hal Lawton is stepping down to become CEO of Tractor Supply

Honoree Hal Lawton accepts award on stage during the 2019 Fashion Scholarship Fund Awards Gala on January 10, 2019 in New York City.

Macy’s said Thursday that the president of the department store chain, Hal Lawton, is resigning, effective Friday.

Lawton will be leaving to join Tractor Supply as its CEO, succeeding Greg Sandfort, effective Jan. 13. He will also join Tractor Supply’s board.

Before joining Macy’s in 2017, Lawton, 45, was a senior vice president of North America for eBay.

“Hal has made significant contributions to the business over the past two years, including improving the Macy’s operational cadence,” CEO Jeff Gennette said in a statement. “Hal also helped us build an excellent team and, with their leadership, I’m confident that Macy’s will continue strong execution through Holiday 2019 and beyond.”

Lawton’s resignation comes in the midst of the all-important holiday shopping season. Macy’s didn’t name an immediate replacement in its press release.

Lawton has been president of Macy’s since September 2017. During his tenure, the landscape for U.S. department stores has grown increasingly difficult. Macy’s has struggled to find ways to grow sales, with more shoppers turning to the internet or going directly to brands to buy things, bypassing trips to traditional malls.

During its latest quarter, Macy’s said same-store sales declined for their first time in two years. The company also slashed its full-year profit outlook, on the heels of the dismal results.

Macy’s shares have fallen roughly 50% this year.


Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, holiday, ceo, effective, macys, hal, tractor, supply, 2019, sales, lawton, president, stepping, join


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How Nordstrom uses robots and shelves inspired by ants to deliver lipstick faster

The Seattle-headquartered company has tapped two new partners, robotics supply chain company Attabotics and parcel-sorting provider Tompkins Robotics, to test a more modern facility in the San Jose area. Nordstrom is the first retailer to bring together both Attabotics’ and Tompkins Robotics’ technology into a single distribution center, in Newark, California. Nordstrom’s eight other U.S. distribution facilities are in Portland, Oregon; Dubuque, Iowa; Cedar Rapids, Iowa; Ontario, California; New


The Seattle-headquartered company has tapped two new partners, robotics supply chain company Attabotics and parcel-sorting provider Tompkins Robotics, to test a more modern facility in the San Jose area.
Nordstrom is the first retailer to bring together both Attabotics’ and Tompkins Robotics’ technology into a single distribution center, in Newark, California.
Nordstrom’s eight other U.S. distribution facilities are in Portland, Oregon; Dubuque, Iowa; Cedar Rapids, Iowa; Ontario, California; New
How Nordstrom uses robots and shelves inspired by ants to deliver lipstick faster Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, chain, ants, uses, nordstrom, supply, customers, robotics, faster, california, inspired, shelves, company, tompkins, newark, lipstick, robots, deliver, phan


How Nordstrom uses robots and shelves inspired by ants to deliver lipstick faster

NEWARK, California — If you’re in retail these days, you’re likely trying to solve these two problems: How to cut costs, and how to get products to your customers as quickly as possible. Nordstrom thinks it has found a solution that will help it do both. And it starts at a warehouse in Newark, California. The Seattle-headquartered company has tapped two new partners, robotics supply chain company Attabotics and parcel-sorting provider Tompkins Robotics, to test a more modern facility in the San Jose area. If successful, the retailer could expand its use to Nordstrom’s eight other U.S. distribution centers. Nordstrom hopes a speedier and slimmed-down supply chain will help it rise above other department store operators that are struggling to win customers over the likes of Amazon, Walmart and Target. Nordstrom’s online sales are growing, up 16% in fiscal 2018, and make up 30% of total net sales, which were $15.48 billion last year. But revenues are meantime shrinking at its core department store business. So it’s looking for ways to keep stoking this growth engine.

Where faster delivery begins

In Newark, California, Nordstrom has stocked row after row of shelving with all of its beauty merchandise to fulfill online orders for Chanel perfume, Kiehl’s facial rubs and Yves Saint Laurent lip kits up and down the West Coast. Nordstrom is also using the center to help stock its stores in the area.

Nordstrom is the first retailer to bring together both Attabotics’ and Tompkins Robotics’ technology into a single distribution center, in Newark, California. Source: Nordstrom

“We recognize that the supply chain is a critical component of being able to deliver on [our customers’] experiences,” Ngoc Phan, vice president of supply chain at Nordstrom, said in an interview at the Newark facility earlier this week. “So we’ve been looking for solutions that fit inside our broader strategy. … It’s about opportunities to get product closer to customers … and avoid extended shipping and fulfillment delays.” The combination of Attabotics’ and Tompkins Robotics’ technologies uses 90% less space than other alternatives, and allows the company to be more nimble and stock more inventory, Phan said. The Newark facility, which has been up and running since the spring, is roughly 340,000 square feet, while a traditional warehouse can span upwards of 1.5 million square feet, she said. Nordstrom currently offers same-day delivery for certain ZIP codes in California, Colorado, Illinois, New York and Washington, according to its website. But it plans to grow that option. Nordstrom started working with Attabotics and Tompkins Robotics with its beauty products because that represents one of the company’s top categories. “And what we’ve learned, is that often when our customers are buying the product, they will order with another [beauty] product,” Phan explained. “And what it means for us, is that we’re moving one of our top categories closer to the customer, which means that we can deliver their product to them faster, as well as … it will also reduce the amount of packages that we’re shipping to customers.”

Consumers have more real-time access to and understanding of retailers’ supply chain-influenced offerings than ever before. This is driving higher expectations… Thomas O’Connor Gartner supply chain analyst

In the coming weeks, Nordstrom will install this same system in a new facility in Torrence, California, where it will hold inventory and process orders for its Local shops in Los Angeles. When customers visit a Nordstrom Local, they aren’t actually taking the merchandise they buy home with them. Instead, the stores are inventory-free locations for fittings and other services like manicures, pedicures and stroller cleanings. When placing an online order from home, customers can also select a Nordstrom Local as a spot for curbside pickup. “Our hope would be to expand product categories, along with expanding this type of solution in other markets,” Phan said. Nordstrom’s eight other U.S. distribution facilities are in Portland, Oregon; Dubuque, Iowa; Cedar Rapids, Iowa; Ontario, California; Newark, California; San Bernardino, California; Upper Marlboro, Maryland; Gainesville, Florida; and Elizabethtown, Pennsylvania.

Attabotics has brought its patented storage structure, which is inspired by ant colonies, to Nordstrom’s fulfillment center in Newark, California. Source: Nordstrom

Nordstrom knew it needed to bring in outside experts to make its logistics vision a reality. Attabotics, which was named to CNBC’s Upstart 100 list earlier this year, is a 3-D robotics provider for fulfillment centers that replaces the traditional row-and-aisle configuration seen in warehouses with a patented storage structure inspired by ant colonies, which store items vertically. The Calgary-based company says it can reduce square-footage needs, allowing companies to bring fulfillment centers closer to high-density, urban areas. Warehouses have long been placed in more remote locations, where the cost of land is less expensive. But smaller buildings can get closer to metros. Tompkins Robotics, meantime, has developed a parcel-sorting solution it calls t-Sort Plus, which uses autonomous robots that travel the shortest route possible to grab boxes and deliver them to their appropriate destination. Additional robots can be added during peak seasons, like the holidays, the company said. The Tompkins International unit is based in Raleigh, North Carolina. With the two technologies, Nordstrom can store thousands of items in crates in one of Attabotics’ so-called matrices, which tower more than 20 feet high. When items are needed, they’re electronically picked and pushed toward Tompkins’ conveyor belt, where more robots help Nordstrom workers sort the merchandise. Phan said the combo — a first in the retail industry — is saving workers from walking miles and miles each day. “We can [allocate] workers to functions that provide more value to our customers, like making sure it’s the right item, it’s high quality and its package is at the standard of which our customers expect from us — as well as labeled to their shipping destination of choice,” she said. “And we hope that investing in these types of [robotics] solutions help employees to want to come work for us, as well as for employees to stay working with us.” Phan said the technology is also helping Nordstrom process returns at a faster rate and resell a larger quantity of returned beauty merchandise, after items are inspected and cleared to be repackaged.

A Nordstrom worker processes orders on a conveyor belt built by Tompkins Robotics, in Newark, California. Source: Nordstrom

California, and specifically Los Angeles, has always been a testing ground for Nordstrom. The company has 16 stores in the Los Angeles area today, serving 4 million shoppers. It brings in $1 billion in annual sales, making it the retailer’s largest market, by far. Nordstrom has called New York a potentially $700 million market, for comparison.

Going inventory-free

Los Angeles was the first city to see an inventory-free Nordstrom Local store. It opened in October 2017. In Los Angeles, during Nordstrom’s latest-reported quarter, the growth in customers shopping in stores and online was 100 basis points higher than the company average, according to co-president Erik Nordstrom. On a post-earnings conference call, he said those customers are spending about four times as much as the average customer. And sell-through rates in the Los Angeles area — or the percentage of inventory that Nordstrom sells versus what it’s receiving from suppliers — are higher than in other markets, “contributing to profitability,” he said. Nordstrom declined to quantify its supply chain investments, or disclose the terms of its tie-up with Attabotics and Tompkins Robotics. Phan said Nordstrom is primarily focused on time savings. She said the upgrades in Newark are helping Nordstrom shave “one to two days” off of beauty deliveries up and down the entire West Coast. “Consumers have more real-time access to and understanding of retailers’ supply chain-influenced offerings than ever before,” Thomas O’Connor, a senior supply chain analyst with Gartner, told CNBC in an interview. “This is driving higher expectations of supply chain services and the information that can and should be made available to shoppers such as in-store inventory availability and real-time delivery tracking.” As Nordstrom retools its supply chain, it should be thinking about how to meet the “demands of the modern consumer,” he said. Nordstrom has said New York, which is the company’s biggest market for online sales, will be its next focus. The company in October opened its first flagship store in Manhattan.

Fighting for every sale


Company: cnbc, Activity: cnbc, Date: 2019-12-05  Authors: lauren thomas
Keywords: news, cnbc, companies, chain, ants, uses, nordstrom, supply, customers, robotics, faster, california, inspired, shelves, company, tompkins, newark, lipstick, robots, deliver, phan


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Cyber Monday sales to hit record $9.2 billion, Adobe says

As of Monday morning, Adobe was calling for Cyber Monday online sales to hit $9.4 billion, climbing 18.9% from 2018. Last year, Cyber Monday sales hit a fresh $7.9 billion. Meanwhile, shopping online on Black Friday hit a record of $5.4 billion, up 22.3% from a year ago, Adobe said. Online sales for the entire holiday season are forecast by the firm to hit $143.7 billion. On Black Friday, Adobe said states that saw over 2 inches of snow recorded an increase of 7% in online sales.


As of Monday morning, Adobe was calling for Cyber Monday online sales to hit $9.4 billion, climbing 18.9% from 2018.
Last year, Cyber Monday sales hit a fresh $7.9 billion.
Meanwhile, shopping online on Black Friday hit a record of $5.4 billion, up 22.3% from a year ago, Adobe said.
Online sales for the entire holiday season are forecast by the firm to hit $143.7 billion.
On Black Friday, Adobe said states that saw over 2 inches of snow recorded an increase of 7% in online sales.
Cyber Monday sales to hit record $9.2 billion, Adobe says Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-03  Authors: lauren thomas
Keywords: news, cnbc, companies, spending, cyber, hit, season, sales, online, billion, black, shopping, record, adobe, day


Cyber Monday sales to hit record $9.2 billion, Adobe says

Cyber Monday sales in 2019 are reaching new records, as the ease of shopping on the internet beats hopping in the car to head to the mall.

Shoppers are expected to ring up a whopping and record $9.2 billion online on Monday, up 16.9% from a year ago, with people spending an estimated $11 million every minute from 11 pm E.T. to midnight, according to Adobe Analytics, which tracks the web transactions of 80 of the top 100 internet retailers in the U.S.

Monday is also expected to become the first day in history where consumers spend over $3 billion, in a 24-hour window, via their smartphones.

As of Monday morning, Adobe was calling for Cyber Monday online sales to hit $9.4 billion, climbing 18.9% from 2018. Estimates later in the day were slightly below that number. Last year, Cyber Monday sales hit a fresh $7.9 billion.

Top sellers online on Monday included “Frozen 2” Toys, LOL Surprise Dolls, NERF products, the Nintendo Switch, Samsung TVs, Airpods and air fryers, Adobe said.

Online deals, coupled with the fact that promotions are moving earlier in the season, have lessened Black Friday’s clout. Many analysts and onlookers said traffic was lighter at malls and stores this year. Black Friday sales for bricks-and-mortar shops dropped 6.2%, after shopping on Thanksgiving Day rose 2.3%, according to ShopperTrak data released this past weekend.

Meanwhile, shopping online on Black Friday hit a record of $5.4 billion, up 22.3% from a year ago, Adobe said. Spending on the web on Thanksgiving Day surpassed $4 billion for the first time ever.

“Black Friday has lost at least some relevance as a barometer of the health of consumer spending,” Oppenheimer & Co. analyst Brian Nagel said. “Our simple analysis of data suggest clearly that overall trends in consumer spending remain healthy and that those chains with the best, most compelling online offerings are best positioned to capitalize upon this solid underlying dynamic.”

For the holiday season so far, or from Nov. 1 through Dec. 1, $72.1 billion has been spent online, Adobe said. Online sales for the entire holiday season are forecast by the firm to hit $143.7 billion.

Some nasty weather across parts of the U.S. also helped fuel a spike in online retail purchases over the weekend. On Black Friday, Adobe said states that saw over 2 inches of snow recorded an increase of 7% in online sales.


Company: cnbc, Activity: cnbc, Date: 2019-12-03  Authors: lauren thomas
Keywords: news, cnbc, companies, spending, cyber, hit, season, sales, online, billion, black, shopping, record, adobe, day


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Most consumers expect to return gifts this holiday season

One way for retailers to make sales during the holidays is to expect a good amount of the items will be coming back. This year, 77% of consumers plan to return some of their gifts and nearly 20% expect to return more than half, according to a survey by Oracle of 15,800 consumers. Consumers have become pickier, and while people used to return gifts sneakily, now they’re upfront about it, Yarrow said. “Consumers are making it clear that returning and exchanging gifts is okay.” Before heading into


One way for retailers to make sales during the holidays is to expect a good amount of the items will be coming back.
This year, 77% of consumers plan to return some of their gifts and nearly 20% expect to return more than half, according to a survey by Oracle of 15,800 consumers.
Consumers have become pickier, and while people used to return gifts sneakily, now they’re upfront about it, Yarrow said.
“Consumers are making it clear that returning and exchanging gifts is okay.”
Before heading into
Most consumers expect to return gifts this holiday season Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-03  Authors: mallika mitra, lauren thomas
Keywords: news, cnbc, companies, stores, season, returning, return, perner, consumers, shoppers, good, expect, holiday, think, gifts, recipient, yarrow


Most consumers expect to return gifts this holiday season

One way for retailers to make sales during the holidays is to expect a good amount of the items will be coming back.

This year, 77% of consumers plan to return some of their gifts and nearly 20% expect to return more than half, according to a survey by Oracle of 15,800 consumers. Experts say the thought process behind purchasing gifts has shifted.

“They have given a retailer their money, but they haven’t given them the promise of keeping it,” said Kit Yarrow, a consumer psychologist, about shoppers. “There’s a whole different mentality around ownership.”

Consumers have become pickier, and while people used to return gifts sneakily, now they’re upfront about it, Yarrow said.

“Consumers are making it clear that returning and exchanging gifts is okay.”

As gift-returning has grown, shoppers are more likely to go to stores that have generous return policies so the recipient can take back the gift if they choose, said Lars Perner, assistant professor of clinical marketing at the University of Southern California Marshall School of Business.

Before heading into stores, shoppers even think about returning the gifts themselves — before the gifts even get to the intended recipient. Sometimes, it is so the shopper can safeguard their shopping trips. Knowing they can return a purchase allows them to leave the store with a gift but also provides a chance to buy something better if it comes along.

“They think, ‘Here’s a potential good deal … but if I can get something better, I reserve the right to exchange it,'” Perner said.


Company: cnbc, Activity: cnbc, Date: 2019-12-03  Authors: mallika mitra, lauren thomas
Keywords: news, cnbc, companies, stores, season, returning, return, perner, consumers, shoppers, good, expect, holiday, think, gifts, recipient, yarrow


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Glossier is moving into Nordstrom with mini shops for its perfume, which has a cult-like following

A rendering of the Glossier shops coming to seven Nordstrom locations, including at the new Nordstrom flagship in New York City. The beauty company will only be selling its “Glossier You” fragrance, which it launched in October 2017. Glossier has operated its own pop-up shops in cities like Boston, Austin, Miami and London. The beauty counters at department stores have been hurt as companies like Ulta and Sephora have expanded their footprints, pulling shoppers out malls and into their stores. G


A rendering of the Glossier shops coming to seven Nordstrom locations, including at the new Nordstrom flagship in New York City.
The beauty company will only be selling its “Glossier You” fragrance, which it launched in October 2017.
Glossier has operated its own pop-up shops in cities like Boston, Austin, Miami and London.
The beauty counters at department stores have been hurt as companies like Ulta and Sephora have expanded their footprints, pulling shoppers out malls and into their stores.
G
Glossier is moving into Nordstrom with mini shops for its perfume, which has a cult-like following Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-03  Authors: lauren thomas
Keywords: news, cnbc, companies, following, million, nordstrom, stores, york, department, perfume, shoppers, moving, mini, sales, cultlike, glossier, shops, company


Glossier is moving into Nordstrom with mini shops for its perfume, which has a cult-like following

A rendering of the Glossier shops coming to seven Nordstrom locations, including at the new Nordstrom flagship in New York City.

A beauty business born on the internet is teaming up with a department store chain that has plenty of bricks and mortar.

Glossier, known for its blush-pink aesthetic and popular make-up products, is opening temporary shops within seven of Nordstrom’s stores, including the new Nordstrom flagship location in New York, from Dec. 3 through Feb. 16. The beauty company will only be selling its “Glossier You” fragrance, which it launched in October 2017. The item has since become one of the highest-rated products on Glossier.com.

“Fragrance is an extremely personal category — one that people understandably prefer to discover in person — and department stores are the largest channel for fragrance, making up nearly a quarter of all U.S. fragrance sales,” Glossier founder and CEO Emily Weiss told CNBC.

For Glossier, a tie-up with Nordstrom, albeit a temporary one, should help the company get in front of more shoppers who don’t currently live near one of its two stores in New York and Los Angeles. Glossier has operated its own pop-up shops in cities like Boston, Austin, Miami and London. But, for the most part, it has thrived online since its inception in 2014, selling soft pink-colored lip balms, lotions and lash products.

Nordstrom, meantime, has a reputation in the industry for being a sought-after partner for up-and-coming e-commerce brands that are looking to expand. Some of the names in its new New York flagship, for example, include ballet-flats maker Birdies, apparel retailer Reformation, jeweler Kendra Scott and health-focused beverage company Dirty Lemon. Nordstrom has also worked with the trendy luggage company Away, shoe retailer Allbirds and apparel maker Everlane.

“We feel confident that with Nordstrom as our partner, we’ll be able to maintain our extremely high bar for customer experience,” Glossier’s Weiss said.

She added that Glossier was “highly involved” in the hiring and training process for the sales associates who will staff the seven shops into 2020.

In addition to New York, the six other Glossier spaces will be at Nordstrom locations in Seattle, Chicago, Dallas, Houston, Washington, D.C., and Santa Anita, California.

The move into Nordstrom comes as Glossier’s business has been on a tear. In 2018, the company surpassed $100 million in annual sales while acquiring 1 million new customers. It sold one of its famous Boy Brow eyebrow-shaping products every 32 seconds last year.

To help fuel this growth, Glossier secured $100 million in fresh funding, led by Sequoia Capital, earlier this year, bringing its valuation to $1.2 billion. It has raised $186 million in venture capital from Tiger Global Management, Spark Capital and others.

CNBC also reported in September that Glossier had poached a top Amazon exec, Melissa Eamer, to become chief operating officer.

As department store chains like Nordstrom, Macy’s and Kohl’s are hunting for ways to lure shoppers into stores and win sales, it’s no surprise they’re trying to work with some of the younger, more popular names in retail. Macy’s and Kohl’s both have opened marketplaces in their stores where newer brands rotate in and out.

The beauty counters at department stores have been hurt as companies like Ulta and Sephora have expanded their footprints, pulling shoppers out malls and into their stores. Saks Fifth Avenue moved its beauty merchandise, which had traditionally been on the lower level, to the second floor in 2018. Some analysts said the move by Saks hinted at how shoppers aren’t shopping for make-up like they used to.

Glossier said it doesn’t currently have plans to do anything else with Nordstrom, beyond these pop-up shops.

Nordstrom shares are down about 19.5% since the start of the year. The company has a market cap of roughly $5.8 billion.


Company: cnbc, Activity: cnbc, Date: 2019-12-03  Authors: lauren thomas
Keywords: news, cnbc, companies, following, million, nordstrom, stores, york, department, perfume, shoppers, moving, mini, sales, cultlike, glossier, shops, company


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Target and Walmart are a threat to Amazon this Cyber Monday

Amazon has become a huge threat to big-box stores in recent years, but those retailers may be making a comeback this Cyber Monday. Walmart and Target had bigger jumps than Amazon in online customer spending during the first two weeks of November compared with the same period last year, according research firm Edison Trends, which looked at more than 1.2 million transactions. Walmart took in 51% more than last year, while Target followed close behind with a 47% increase. “Retailers have gone from


Amazon has become a huge threat to big-box stores in recent years, but those retailers may be making a comeback this Cyber Monday.
Walmart and Target had bigger jumps than Amazon in online customer spending during the first two weeks of November compared with the same period last year, according research firm Edison Trends, which looked at more than 1.2 million transactions.
Walmart took in 51% more than last year, while Target followed close behind with a 47% increase.
“Retailers have gone from
Target and Walmart are a threat to Amazon this Cyber Monday Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-12-02  Authors: mallika mitra, lauren thomas
Keywords: news, cnbc, companies, online, stores, investing, according, site, walmart, cyber, amazon, ecommerce, spending, threat, target


Target and Walmart are a threat to Amazon this Cyber Monday

Amazon has become a huge threat to big-box stores in recent years, but those retailers may be making a comeback this Cyber Monday.

Walmart and Target had bigger jumps than Amazon in online customer spending during the first two weeks of November compared with the same period last year, according research firm Edison Trends, which looked at more than 1.2 million transactions.

Walmart took in 51% more than last year, while Target followed close behind with a 47% increase. Amazon’s customer spending grew just 32%.

As retailers battle for market share, they are investing in their e-commerce options, and integrating them with brick-and-mortar stores. This includes adding more products to their online shops, offering in-store pick up for items purchased online and direct shipping from stores to customers’ houses, according to Nomura Instinet analyst Michael Baker. These companies are also investing in the infrastructure of their websites to allow them to handle big shopping days like Cyber Monday.

“Retailers have gone from being in denial about the potential threat of e-commerce to accepting that e-commerce is a real threat and investing to take advantage of the omnichannel asset,” Baker said.

They’re realizing that they can compete with Amazon to win back market share, he added.

There is a lot of competing to be done. Amazon sees more users start with its site when online shopping than on any other site, including Google, according to a recent report by Bain & Co.


Company: cnbc, Activity: cnbc, Date: 2019-12-02  Authors: mallika mitra, lauren thomas
Keywords: news, cnbc, companies, online, stores, investing, according, site, walmart, cyber, amazon, ecommerce, spending, threat, target


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Costco’s website goes down on Thanksgiving, other retailers also see outages

As online shopping becomes more popular over the Thanksgiving weekend, some retailers experienced outages amid the surge in traffic. Costco’s website went down entirely for a brief period of time early on Thanksgiving Day. Costco.com was experiencing “intermittent slow load and transaction times” starting late Wednesday, according to website performance monitor Catchpoint. Apparel retailer H&M’s website was also down for a short period, less than 5 minutes, on Thanksgiving morning, Catchpoint sa


As online shopping becomes more popular over the Thanksgiving weekend, some retailers experienced outages amid the surge in traffic.
Costco’s website went down entirely for a brief period of time early on Thanksgiving Day.
Costco.com was experiencing “intermittent slow load and transaction times” starting late Wednesday, according to website performance monitor Catchpoint.
Apparel retailer H&M’s website was also down for a short period, less than 5 minutes, on Thanksgiving morning, Catchpoint sa
Costco’s website goes down on Thanksgiving, other retailers also see outages Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-11-29  Authors: lauren thomas
Keywords: news, cnbc, companies, retailers, load, thanksgiving, website, slow, period, shopping, costcos, times, prussia, monitor, outages, goes, morning


Costco's website goes down on Thanksgiving, other retailers also see outages

Shoppers walk past a placard that states “Black Friday preview” at a Macy’s store as pre-Thanksgiving and Christmas holiday shopping accelerates at the King of Prussia Mall in King of Prussia, Pennsylvania, November 22, 2019.

As online shopping becomes more popular over the Thanksgiving weekend, some retailers experienced outages amid the surge in traffic.

Costco’s website went down entirely for a brief period of time early on Thanksgiving Day. Costco.com was experiencing “intermittent slow load and transaction times” starting late Wednesday, according to website performance monitor Catchpoint.

By Friday morning, Costco had a banner on its website that said “all Thanksgiving Day-only promotions have been extended into Friday, November 29th, WHILE SUPPLIES LAST.”

Apparel retailer H&M’s website was also down for a short period, less than 5 minutes, on Thanksgiving morning, Catchpoint said.

The website monitor also said Home Depot’s website had “slow load times” during the middle of the day on Thanksgiving.

Representatives from these three companies didn’t immediately respond to CNBC’s request for comment.


Company: cnbc, Activity: cnbc, Date: 2019-11-29  Authors: lauren thomas
Keywords: news, cnbc, companies, retailers, load, thanksgiving, website, slow, period, shopping, costcos, times, prussia, monitor, outages, goes, morning


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Shoppers might not be flocking to stores on Black Friday. But they’re still spending

This Black Friday, fewer shoppers are flocking to the mall to snag discounted clothing and electronics. The National Retail Federation is calling for total holiday retail sales to grow between 3.8% and 4.2%, which would be much better than more meager growth of 2.1% in 2018. During the full holiday season, Adobe is expecting shoppers to spend a whopping $143.7 billion online. Target’s CEO recently told CNBC that the cost of handling online orders drops 90% when shoppers use a same-day pick-up op


This Black Friday, fewer shoppers are flocking to the mall to snag discounted clothing and electronics.
The National Retail Federation is calling for total holiday retail sales to grow between 3.8% and 4.2%, which would be much better than more meager growth of 2.1% in 2018.
During the full holiday season, Adobe is expecting shoppers to spend a whopping $143.7 billion online.
Target’s CEO recently told CNBC that the cost of handling online orders drops 90% when shoppers use a same-day pick-up op
Shoppers might not be flocking to stores on Black Friday. But they’re still spending Cached Page below :
Company: cnbc, Activity: cnbc, Date: 2019-11-29  Authors: lauren thomas
Keywords: news, cnbc, companies, holiday, pickup, retail, flocking, shoppers, shopping, black, retailers, mall, stores, theyre, spending, yruma, online


Shoppers might not be flocking to stores on Black Friday. But they're still spending

This Black Friday, fewer shoppers are flocking to the mall to snag discounted clothing and electronics. Some stores looked eerily sparse.

But that doesn’t necessarily mean spending is going to be weak this holiday season.

It’s simply a sign of a fundamental shift happening in the retail industry: More purchasing is moving online.

Shoppers already rung up $4.2 billion worth of purchases online on Thanksgiving Day, a 14.5% increase from last year and a record high, according to data released Friday morning by Adobe.

The National Retail Federation is calling for total holiday retail sales to grow between 3.8% and 4.2%, which would be much better than more meager growth of 2.1% in 2018. The consumer still appears to be in good shape, with low unemployment in the U.S. and rising wages.

Meantime, there’s still Cyber Monday and all of December for shopping to be done, when the last-minute procrastinators will hit stores or take advantage of same-day, curbside pickup if they’re ordering online in a pinch.

During the full holiday season, Adobe is expecting shoppers to spend a whopping $143.7 billion online.

Bain & Co. is expecting about 42% of online sales this holiday season will go to Amazon.

“We have seen smaller crowds lined up outside stores as Black Friday shopping kicked off, indicating that early discounts and a surge in online buying, plus the bad weather in some parts of the country, has had an impact,” Jill Standish, senior managing director and head of retail at Accenture, told CNBC Friday morning.

“One of the factors that could impact overall performance this holiday is how retailers determine shipping cutoff and surcharge budget,” Standish added, speaking to how important retailers’ online strategies can be this time of year.

Sales made online can be more costly for retailers than those rung up at a store. To mitigate this expense, some retailers have been promoting curbside pickup and options that let shoppers buy items online and pick them up in person.

Target’s CEO recently told CNBC that the cost of handling online orders drops 90% when shoppers use a same-day pick-up option.

Adobe estimates 61% of online shoppers will use same-day shipping or pick-up an order in person this holiday season.

The pressure is really on since there are six fewer days in between Thanksgiving Day and Christmas compared with 2018, making for the shortest possible shopping calendar.

Analysts expect there will be an even bigger surge of spending come late December because of the shortened calendar, when people realize they have almost one less week to shop. Forty-three percent of people plan to start their holiday shopping in November, while 18% will wait until December to kick it off, according to a survey from the National Retail Federation of 7,917 adults.

“The mall itself is lighter than it normally is,” KeyBanc Capital markets analyst Ed Yruma said in an interview. Yruma spent Black Friday at the Mall of America. “I visit this mall every year and this is the lightest I’ve ever seen it.”

Target and Walmart were much busier, however, Yruma said. He said Victoria’s Secret at the Mall of America was “pretty dead,” while the Lululemon store there was “slammed.”

Target said by Friday morning that 1 million more people had shopped its Black Friday deals using the Target mobile app compared with in 2018. It said some of its best toy deals were on Pokemon products, Beyblade merchandise, Our Generation dolls and $10 giant plush teddy bears.

Kohl’s said it found strength in gaming and was selling vacuums like hot cakes, according to CEO Michelle Gass.

“On the kitchen and electronics side, we continue to be viewed as a destination,” she told CNBC in an interview Friday morning. She added that the company sold an ample amount of apparel online on Thanksgiving Day, including workout gear and Levi’s denim.

Macy’s said its bestsellers so far on Black Friday were coats, cashmere, candy and fragrances.

Adobe said the hottest toys being sold online include Frozen II, L.O.L. Surprise Dolls, and Nerf, while top electronics items include Fire TV, Apple laptops and HP laptops.


Company: cnbc, Activity: cnbc, Date: 2019-11-29  Authors: lauren thomas
Keywords: news, cnbc, companies, holiday, pickup, retail, flocking, shoppers, shopping, black, retailers, mall, stores, theyre, spending, yruma, online


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